Home » Posts tagged 'Covid-19'
Tag Archives: Covid-19
COVID-19 Pandemic has affected our business in different ways. As most companies are now working remotely, the need for the best software for remote teams is more than ever. To efficiently manage your business remotely, increase collaboration among teams and ensure that you deliver the best customer experiences during this crucial time, you must leverage CRM software.
As the CRM platform has got you covered, let’s dive in to learn more about how CRM software can help businesses operating remotely and what makes it the best software for remote team management.
Seamless Integration with Other Productivity Apps
As CRM software can be integrated with other productivity applications, you can cut the hassle of juggling different software and losing track of your tasks. Simply integrate your CRM platform with other business software and tools by leveraging CRM integration services to streamline your activity pipeline and improve task management. Moreover, the integration process is more seamless if you are using SugarCRM as it is flexible, easy to use and has an interactive user interface.
Equip your teams to better communicate with clients, manage tasks and stay updated with everything about the business with Mobile CRM. With SugarCRM implementation, you can access it anywhere and at any time to ensure that all business operations are run smoothly and quickly respond to your customers.
Actionable Insights for Better Strategizing
In times of crisis, it’s important to be flexible in decision-making and change strategies to better adapt to the changing business situations. Now, with the CRM software in place, your data will be automatically updated and you can utilize it to derive actionable insights and plan your next move.
For example, if you leverage SugarCRM, you can make the most of your CRM investment to stay ahead of the curve and use it for robust reporting and interactive dashboards. Hence, teams working from home or remotely can leverage CRM as the best software for remote teams by making the most of predictive analytics.
Building Trusting Customer Relationships
During difficult economic situations, it’s crucial for a business to develop trusting customer relationships and utilize all customer touchpoints to know more about their customers. You can do it by integrating your CRM with Sugar Market to send personalized emails to your customers and let them know that you are with them in the time of crisis and will continue to deliver excellent results.
Sales On the Go
For remote teams, cloud-based software such as SugarCRM will ensure that the efficiency of the sales team is not affected. CRM helps in removing all bottlenecks in communication as all CRM users get a 360-degree view of the customers and the sales pipeline to work together and maximize the revenues.
Moreover, another reason that SugarCRM is a top option when it comes to choosing the best software for remote teams is its enhanced sales intelligence functionalities and accurate sales forecasting.
Streamline Communication Among Teams
For teams to work better in a remote setting, there is no better option than SugarCRM as the best software for remote teams. CRM platform will provide end-to-end visibility of the activity pipeline and ensure that all employees are updated with the current business scenario and are proactively working to adapt to the changing business situations. Additionally, you can integrate Google Calendar in Sugar with the help of SugarCRM plugin- RT G Sync and easily schedule meetings and stay on top of your day to drive efficiency in business operations.
With seamless communication, CRM helps teams to boost productivity by eliminating redundant tasks through automation. This will allow your team to save the time spent on repetitive tasks such as data entry so they can focus on answering customer queries, regaining customer confidence and assuring them that they will be provided with the best customer service.
It’s A Wrap!
When employees are working remotely, the decision of choosing the best software for remote teams is critical. Investing in CRM software for working remotely will help in managing teams, building trusting relationships with customers and planning proactively by making data-driven decisions. Moreover, you can also leverage the expertise of our SugarCRM Certified Team to enhance the functionalities of your Sugar to boost the productivity of your remote teams and springboard your business to the next level.
research The current pandemic has not only disrupted routine lives across the globe but has also disarrayed operations for industries across sectors. As economies grapple with repercussions from sudden shifts in workspaces, technology, and unprecedented job cuts; each industry is now assessing the ‘new normal’ and how best to tackle these developments.
In market research, primary surveys to collect quality first-hand data are now being conducted via virtual platforms. This, in turn, is creating a host of new dependencies like device availability and internet accessibility. With face-to-face interviews out of the equation, research companies and industry analysts are evaluating alternatives that are here to stay. With the research community aiming to evolve and adapt to these times, here are some key emerging trends in survey research.
Digital meeting space
As the ‘Great Lockdown’ continues, workspaces become remote, mobile, and digital. What has now emerged as the ‘digital meeting space’ comes with its own set of pros and cons. For field researchers, this implies working outside the traditional primary methodologies of face-to-face interviews. The new digital mode resides in an individual’s personal space, thereby providing the comfort of familiar surroundings while nullifying commute time and proving undoubtedly more cost-effective. However, this sees a heavy dependence on good internet bandwidth that might result in several respondents dropping out. This could affect the quality and effectiveness of the data collected.
Given the pandemic, digital operations undoubtedly prove to be more cost-optimized than traditional setups. As CATI (Computer Assisted Telephone Interviewing) operations are decentralized and involve manual data entries, the RDD (Random Digit Dialling) should be re-weighted and reduced to smaller sample sets to avoid the potential data loss, additional costs, and the possibility of rendering the survey futile.
With mobile phones seeing maximum reach, a well-crafted and thought out IVR (Interactive Voice Responses), and tailored SMS surveys present a smart alternative. To generate quality responses, researchers will do well if they pay close attention to the wording, simplicity of language, and ensure socioeconomic inclusivity, especially in developing countries within Asia and Africa.
The purpose and relevance of interviews
In these trying times, researchers will need to re-evaluate the necessity and relevance of their survey’s subject matter. With social distancing the new norm, ESOMAR in its statement, advises surveys to be restricted to essential and relevant topics. This does not mean that researchers should stop their fieldwork entirely, rather it highlights the need to augment surveys to be more time-sensitive and topical. Surveys that employ shorter questionnaires spanning 15 minutes and similar time-bound interviews will see better responses.
This is one of the top concerns on the minds of most researchers. With greater awareness about the current crisis and its impact, findings show that questionnaires centered on the pandemic evoke greater responses as opposed to routine subjects. Even though mobiles-users form a majority of the global population, the survey’s reach is restricted to demographics with Internet accessibility and a social media presence. Moreover, several factors such as usage frequency, answering probability, and the respondent’s literacy level remain uncertain.
Surveys are most effective when questions are short, simple, and relevant to the respondent and the topic being assessed. With the lockdown bestowing more free time to respondents, well-designed surveys that are targeted to the right audience posing the right kind of questions, help achieve higher response rates.
Maintaining research quality
Retaining the pre-pandemic standards of research quality enabled by face-to-face interviews seems challenging. To bridge this gap, a mixed-mode of research combining both qualitative and quantitative approaches is gaining momentum. Despite delivery and quality uncertainties, the research community can stay relevant by constantly evaluating the feasibility of different survey modes and emerging market developments.
The post-pandemic world is sure to see global companies across sectors armed with renewed survey approaches and innovative ways of conducting research. However, setting right the data course of the current pandemic from turning into an ‘infodemic’ is a pressing concern most global communities are currently battling.
Finally, as the current crisis raises physical barriers, virtual barriers are only breaking down further. As survey research transforms with digital as a leading enabler, the future will belong to those who can discern its use and exploit its benefits. With concerns for cost-effectiveness, response quality, and effectiveness of surveys, researchers and organizations will be well served to evaluate the current trends and emerging technologies that mitigate these challenges.