Data Analyst We touched upon a range of topics; from why he got into data analytics, to how his background helped him in his current work. We also got a fascinating insight into his particular role within his company, and the tools he uses on a daily basis.
If hearing about Radi’s life as a data analyst has made you think ‘I could do this job!”, then why not get a taste by actually doing some data analytics? As part of our Intro to Data Analytics Course, you’ll focus on Microsoft Excel—a key tool in analytics— and get a crash course in analyzing data over 10 exercises.
Our questions for Radi
- A background in data science
- A day in the life of a data analyst
- A career in data analytics and the future
1. A background in data science
What drew you to the world of data analytics?
Before I started working in the field, my understanding was that data analysis is used by companies to target specific consumers, or as a way for companies like Facebook and Google to “enhance the user experience” by targeting adverts based on browsing habits.
My opinions changed once I started working for my current company, which uses data analysis for a good cause. My company analyzes DNA related data in young people to predict future diseases such as Alzheimer’s, Diabetes, Crohn’s, and many more. This really changed my perspective on data analysis and made me feel like I’m making an actual difference in the world.
How has your background in computer science helped you?
To work as a data analyst, you need to master at least one of the main programming languages. The analysis for our medical data is done by an AI software that we built and continue to improve using two programming languages: R and Python. These are powerful statistical programming languages used to perform advanced analyses and predictive analytics on big data sets. They’re both standard languages in data analytics, and my computer science studies in university certainly gave me a good grounding in the languages from which I’ve built on.
2. A day in the life of a data analyst
Can you walk us through a typical day at work?
Usually, my day doesn’t start until I’ve finished my first cup of coffee. It’s not about the caffeine as much as it is a ritual of getting into “the zone” before I start working with massive amounts of medical data.
A typical day usually includes, but is not limited to, meetings with the analytics team to discuss the tasks of the day and brainstorm for possible solutions. When everything is clear, I start working on the data. Analyzing data consists of three main tasks: gathering the data, cleaning the data, and finally processing the data.
Depending on the problem I’m working on, gathering data is usually the most simple part of the process, because the medical databases I work with are easily accessible—and I don’t have to worry about searching for it. Cleaning the data, which is the next step, simply means going through the data and trying to understand it, making corrections where needed such as moving outliers or data that should not be included in the analysis. This step can take a lot of time, but understanding the data is crucial in order for me to start processing the data.
The data processing part of the process is where I get to use my programming skills, which I use alongside several different data tools. I use these skills and tools to analyze the work and come up with solutions for the problem at hand.
What are a data analyst’s responsibilities?
My role involves:
- Gathering data
- Cleaning data
- Processing data
- Producing reports
- Spotting patterns
- Collaborating with others and setting up infrastructure
How much of a role does data cleansing play in your processes?
Cleaning data is a very important process because you need to recognize which data should stay and which should not. Including incorrect data while processing it might give you the wrong results, which in turn can lead to coming up with the wrong solutions. You then have to repeat your work, which is a waste of your time.
How often do you meet with stakeholders to discuss business needs and new things to analyze?
Personally, I don’t have to meet with any stakeholders, that’s the job of my team members. The only people I collaborate with are the analytics team because we need to keep each other updated on how things are going.
What are your experiences with Excel?
While Excel is a powerful tool in data analysis, it still has a lot of serious limitations. Excel cannot handle datasets above a certain size, and does not easily allow for reproducing previously conducted analyses on new datasets. The main weakness of such programs is that it was developed for very specific uses, and do not have a large community of contributors constantly adding new tools. Which is why I prefer using and R and Python.
Tell us more about R and Python!
R and Python are the two most popular programming languages used by data analysts and data scientists. Both are free and open source. R is used for statistical analysis, and Python is a general-purpose programming language. For anyone interested in machine learning, working with large datasets, or creating complex data visualizations, they are both godsends.
To go into a bit more detail, R is one of the most frequently used tools in data science and machine learning. Over the last few years R has become the golden child of data science. It’s used frequently to unlock patterns in large blocks of data and was designed by people like me, statisticians, to make our work easier. It one of the most must-know programming languages in the field of data analytics and data science.
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3. Having a career in data analytics and what the future holds
Where can you see data analytics heading in the future?
Data analytics IS the future, and the future is NOW!
All the actions you do on your computer, smartphone or tablet are recorded and collected by a data analyst somewhere who is trying to make their business flourish. That’s right—every mouse click, keyboard button press, swipe or tap is used to shape business decisions. Everything is about data these days. Data is information and information is power. I don’t want to get political, but the more ‘data’ you have on someone, the more you can control their lives.
Where do you see yourself in 5 years?
Honestly, I don’t know. A year ago, I couldn’t have imagined living and working in Berlin, but here I am, and it’s the same regarding my work. As long as the effort I put into my work is worth the reward then I will keep doing it until it’s not. And fortunately, my education in computer science and graphic design will always be in demand, so I try not to worry about the future and just enjoy the moment for now.
What does career progression in data analytics look like?
There are various professional possibilities that people in data analytics can aim for.
Some of these possibilities are, but not limited to:
- Data Management Professional
- Data Engineer
- Business Analyst
- Machine Learning Researcher/Practitioner
- Data-oriented Professional
But of course, each one of these categories can branch out to subcategories which can open up more career opportunities.
When it comes to user interface (UI) design, typography is one of the most important aspects to consider. Not only does the right typography help to convey the brand; it also plays a crucial role in ensuring readability, making sure that your website or app is user-friendly and accessible.
If you’re faced with the task of choosing the right typography, the good news is that typography has evolved considerably over the years. Back in the day, readability seemed to be all that mattered; nowadays, it’s all about bold, innovative fonts that really tell a story.
So how do you go about choosing the right typography for your next design project? To get you feeling inspired, we’ve rounded up eight of our favorite typography trends—check them out below.
1. Serif fonts: The epitome of modern-day elegance
We tend to use sans-serifs to portray a sense of modernity and elegance, and we are starting to see logos and website copy using bold and high-contrast serifs. Although they look modern, there is something nostalgic about serifs. They want to tell a story about a product. In essence, design is all about telling a story to the user, and your chosen typography helps you to do this. Opting for a bold sans-serif font will ensure your message stands out loud and clear!
Sans serifs trends also are moving toward clean and very round forms. This is best exemplified through logos such as Airbnb, Spotify, and Google. Roundness entails simplicity and straightforwardness, which can help to build trust between the brand and the user. Of course, the overuse of rounded sans serifs can be risky since they can look a bit childish, so it’s important to use this font in the right context.
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2. Rustic fonts: The magic of handwriting
For a while now, the use of handwritten script fonts has been on the rise, with thousands of highly customized typefaces readily available. While the popularity of hand-lettered scripts will likely never disappear completely, we’re beginning to see the same level of customization in non-script typefaces. This style of typography is especially popular in the design and branding used for breweries, farms, bakeries, coffee shops, boutique stores, and other traditional industries. The handwritten style provides a sense of authenticity and artistry that’s slowly making its way into the mainstream, but conveys a unique and personal feel nonetheless.
3. Minimalist typography: Readability at its best
Whether you want to use them for prints, logos, or for a website, minimalist fonts are very versatile and can be used in pretty much any kind of design. The minimal design trend is here to stay, which is why minimalist fonts are so popular among designers. With the overwhelming use of mobile devices, and the increasing emphasis that search engines are placing on website speed and usability, users are now looking for designs that are easy to use, without any over-the-top effects or graphics. Examples of minimalist fonts that are currently trending are Roboto, Museo Sans, Blogger Sans, Prime, and Gogoia. What makes these fonts minimalist is easy readability. Ironically, keeping certain text simple heightens its sense of importance, and pairing these minimalist fonts with an all-white or all-black background adds even more gravitas.
4. Pixel fonts: Stylish nostalgia from the 2D gaming era
When you hear the words “pixel font”, Super Mario Brothers or Pac-man might come to mind. Indeed, pixelated typography is both nostalgic and stylish. Pixel art evolved from the 2D computer graphics of the 70s through the 90s, and currently, pixel style fonts are making quite a comeback. While these fonts are fun and playful, they’re being used well beyond the realm of video games; we are starting to see Pixel fonts in bars and food trucks, too. Check out some examples from Pinterest. While pixelated typography isn’t appropriate for all brands and products, it’s ideal if you want to convey a quirky and playful tone.
5. 70s and 80s fonts: Retro typography inspired by the movies
With the release of the hit Netflix show Stranger Things, which takes place in the 80s, the nostalgia for the late seventies and eighties typography was well and truly opened up. This retro trend goes further than the long hair and tight blue jeans that feel like they were pulled directly from Nightrider. We’re seeing a trend back from the heavily spaced out words of the past few years. Now there is a steady acceptance of the “tight kerning” that defined that decade’s style. A designer could even connect the words together without any kerning, using a Star Wars logo-like look—another movie from the 80s!
6. Kinetic (moving) fonts: The power of typography and animation combined
With the onset of 5G network speed, motion design is becoming more of a reality, and as a result, moving text or fonts will eventually become the norm. Kinetic typography is just a cool way of saying “moving type.” It’s a combination of old-fashioned typography with the power of video and animation in order to create really eye-catching, memorable designs. Unlike standard type or fonts, a designer working with kinetic type has to also take into account style, effects, and timing in addition to normal considerations like alignment, weight, and hierarchy. We’re seeing the rise of this type of font predominantly in the videogame industry, where designers are simultaneously burdened and blessed with the responsibility to use their imaginations by creating kinetic typography. The challenge with this style of typography lies in clearly conveying your message while entertaining the user at the same time.
7. Colorful fonts: Monochrome’s more daring cousin
Historically, fonts have traditionally been strictly monochrome (black or white, or just one tone) as they’ve been largely tied to the print process. But with more typography happening on-screen rather than on the printed page, designers are starting to open up to the possibilities of colorful fonts and their potential for creating exciting designs. The purpose of both UX and UI design is to make products and experiences more inclusive. Vibrant and non-traditional color schemes encourage designers to think outside the box while thinking about what voice and tone they’re portraying to their users. No longer are companies restricted to equating professionalism with simple layouts; these days, it’s much more common for a brand to want to evoke some kind of emotional response from the user. Adding a bit of blue may provide a sense of calm, or red a sense of urgency. If you’d like to learn more about the power of color, check out the ultimate color glossary for UI designers.
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8. Contrast: High-impact typography for a lasting impression
Just the right amount of contrast can lead to a visually rewarding design. There are a few trending typographic options that will help designers make the most of this style. You can mix together two styles to get a pleasingly high-contrast look. For example: Large, massive, super-heavyweight bold fonts are a popular attention-grabber at the moment, and combining them with sophisticated, minimalist sans-serifs creates a beautifully balanced effect. The principle of contrast can be used in other areas of design, too, like color. The great thing about contrasting typography is that the options for pairing different styles are practically endless, leaving plenty of room to express your own individual style.
It’s a wrap!
Words are gaining more dominance in the field of product design. As a designer, it’s vital to understand what message you are trying to convey when choosing a typography style. As with any part of the design process, a thorough and instinctive understanding of your target audience is the best place to start, so think carefully about the context surrounding your users and your product when picking a font. If you’d like to learn more about user interface design, check out the following:
- What is typography and why is it so important? A beginner’s guide
- 10 Examples of beautiful blogs that have nailed their UI design
- 7 Ways to improve your UI design skills
Building a professional website to give your business residence online for the sake of promoting your enterprise is an essential necessity these days. Companies frequently make the mistake of spending a lot on advertising, and not enough on their websites, when both are priorities.
Enticing visitors to go beyond your site’s homepage permits the beginning of a potential business relationship. Once you reach the decision to establish a web presence, you have two choices. Either you hire a custom website design firm or you tweak your pioneering spirit to do it yourself using one of the free or less pricey services available on the internet.
If you learn well, are good at teaching yourself programs, and have the patience, then by all means, the free services might work for your website project. An added bonus would entail possessing savvy skills in the marketing department. On the other hand, if your time is focused on other tasks and imagining yourself cluelessly ensnared in beginner pseudo programming already feels like a nightmare, then a web design firm would be a helpful coach to guide you through the process with professional advice. Any reputable design company commands technical concepts in the vernacular, metaphorically, has a firm grasp of technical concepts and fluent expertise in areas such as target audience, color principles, fundamentals of design, and calls to action. If these terms befuddle you, and you have the resources to hire a firm, it might be in your company’s best interest to take this path.
The amount of money you are able to allot is an obvious constraint. Naturally, if you lack sufficient funds to invest in the project, then hiring a design firm is only going to work once your company obtains funding, and for the time being, one of the free services would be the sensible approach. A site created by a web design company could easily be priced into the thousands, often excluding the costs of a custom domain name and website hosting. Whereas other internet services are either free or at a minimal monthly cost, anywhere from less than $5 each month to a couple of hundred dollars each year.
Compelled by a lean wallet from the current economy to ask what these sites are? Sure, we have some recommendations for you. A caveat: you might not be able to take your site elsewhere. Weebly, Go Daddy, Yola, DevHub are among the services available on the internet allowing you to design, publish, and host your site using editors to spare you actual programming. Let us consider Yola. A free website grants you up to five sites, 1GB storage, unlimited bandwidth, up to 15MB file uploads. With a Weebly account, you are given two sites, unlimited pages, bandwidth, and storage, and a 5MB upload. The downside is you can’t upload multiple files simultaneously.
Most of these web services present a menu of choices and a palette that involves a drag and drop feature. You are allowed to design, save, edit, administer, as well as upload images, video clips, and audio clips. Some offer a wizard accessory to help guide. Users have found the sparse layouts, large ads on the website, and limited designs to be the cost in paying less, from their experiences in designing with a few of these services, although keep in mind that the less pleasing features are not present in every free service. Certain services might also take a sales cut from free accounts.
Remember, you need a lot of patience to learn the software, and it helps if you previously acquired programming knowledge. You can’t be wrapped up in other activities if you want to focus on your web design project using one of these web services. Research each free service before you roll up your sleeves.
Should you decide having your site worked on by a web design firm is the sensible selection for your business, then we certainly encourage you to give Lform a call. Again, do your research before working with a reputable professional web design firm that provides unbeatable social media integration, a strong design aesthetic, and service guarantees.
Usability is a simple concept, yet so powerful that it can derail even the most amazing product concepts and sleekest of designs if it’s not implemented well. Put very simply, usability is the ease with which a person can accomplish a given task with your product.
- Impression – On first being presented with the design, how quickly do users adapt to perform basic tasks?
- Ability – Once basic skills are learned, how quickly will a user become efficient?
- Comprehension – After interacting with the design and putting it down, will users retain the required skills the next time they encounter it?
- Error Rate – What kind of mistakes do users make and how easy are they to correct?
- Contentment – How satisfied are users with the design?
Give a Caveman a Potato Peeler and a Yukon Gold
First, he feels the weight of the peeler, the curvature of the metal and the sharpness of its blade. It feels right in his hand. Next comes experimentation. He strikes the blade against the potato and then stabs it. He runs the blade across its skin and finally discovers an efficient way to remove it. Success!
Our caveman spends the next five minutes learning the best way to peel the potato, starting at first with small, jerky movements. Soon, he learns that long smooth strokes will get the job done quicker. He grabs another potato and starts peeling. This one only takes him half the time. 30 minutes later he’s peeled every potato in the village, taking an average of 45 seconds per spud.
Why was he able to wield a tool that he’d never used before so easily? Because a potato peeler has a high usability level.
What did that have to do with Web design?
Whatever the tool, be it a potato peeler, a hammer, an iPhone or a website, ultimately, the only thing that matters is how well it assists you in reaching your goal. Are you looking to convert views to sales? Do you want your website to be a trusted source of information or entertainment?
Highly Usable Sites
Take a look at a few examples of sites that take usability to the next level.
The largest video sharing website on the planet, from its effortless search system to rating, sharing, and embedding, YouTube has become synonymous with online video. My 70-year-old Mother in Law looks up recipes and my seven-year-old nephew searches for train videos. Neither are technologically adept and yet, with virtually no assistance, they can access a massive archive of information from their desktops more easily than if they had gone to the library.
Google is so usable that it has become a verb and was voted the most useful word of 2002 by the American Dialect Society. A model in minimalist design, its multicolor logo and instantly recognizable search bar have become the main portal through which much of the world accesses the Internet.
This well-known brand presents a consumer-centric site, geared towards making it as simple as possible for their customers to find products that specifically relate to their interests. Multiple categories allow for a very directed search. In addition, the site is responsive so it functions perfectly no matter what screen size or device you view it on.
Usability in web design is not necessarily about the most aesthetically pleasing solution; form follows function. If your site has 20 beautiful widgets but fails to provide a simple way for users to interact with it.
Web Developer, A designer’s job is to make sure your website is visually appealing. A developer, on the other hand, is tasked with making sure your site feels and works properly.
Hiring a qualified web developer can make all the difference for your website. Interested in learning more? Keep reading to discover what a website developer is, what they do, and how to find a qualified developer for your company!
What is a Web Developer?
Remember, web designers, are more concerned with the visual aspects of your website. A website developer, on the other hand, is concerned with everything that goes on behind the scenes.
What is a web developer? They’re the person tasked with organizing the code that makes your website work. There are two types of custom web development you need to keep in mind.
The first is front-end development. The front-end involves how your website will showcase your site’s visual elements (created by the designer). This is also referred to as the client-side of your website. The back-end, or server-side, contains your website’s data. The back-end serves data to the front-end, where clients can see it.
When working on the front-end of your website, a developer might work alongside a web designer. This allows them to ensure the visual elements of your website work as planned.
A web developer will utilize a number of tools and skills to make sure your website functions properly. Here are a few common tools and skills your developer might use:
- Git and Github
- CSS processors
- Libraries (e.g. jQuery)
A website developer will use these tools to make sure visitors can click and explore your website. Web developers don’t deal with a website’s typography or color palettes. That’s the web designer’s job. Instead, the web developer will bring these elements to life by working on your site’s back-end.
A web developer will also need to understand user interface (UI) and user experience (UX) best practices. Then, they can select the right tools and technologies needed to make sure your site works and feels as intended.
What Does a Website Developer Do?
Website developers build websites with both the client and consumers in mind. The backend design should make it easy for website visitors to find what they’re looking for. A customer should also find it easy to fill out a form or navigate around the site.
It’s the website developer’s job to make sure the site functions properly. A website developer should also know how to keep a website up-to-date. Website trends and needs change every day. For example, plugins are updated regularly.
If a plugin breaks your website, you can call a web developer to take a look. They can determine the problem and test possible solutions.
Here are a few reasons you might want to call a developer:
- Build out a web designer’s mock-up
- Improve your website’s functionality
- Switch between a CMS and HTML
- Fix any broken forms, buttons, or links on your website
- Redirect pages
- Fix server issues
Some web developers also have skills to improve your website for search engine optimization (SEO). According to this report, search is the number one way to drive traffic to your website. It even beats social media by over 300%.
Finding a web developer who has experience with technical SEO can help your website attract more traffic.
Improving your site speed will boost user experience and help your website page ranking. When you rank higher on Google, more people will see your site.
Conversion rate optimization (CRO) should not be a guessing game. It’s easier than picking out a birthday present for your Dad or finding a good hairstylist. The next step in testing should always be clear as you strategically change elements on a website to create the best possible conversion process.
However, if you don’t approach things the right way, CRO can feel like pulling ideas out of a hat and hoping you get something right. But, there is a better way. In this article, we’re going to talk about how to come up with a website testing strategy that allows you to progressively test and improve your website.
3 Testing Website Mistakes
Sadly, there are 3 HUGE mistakes made when testing a website:
#1: Spending endless time improving an element that actually hurts conversion rate. That’s like putting glitter on a face mole….
#2: Improving elements that don’t really have that much influence on the conversion rate. This is like wearing a power tie to an interview. Sure, it might help a little, but is that what you should have spent 2 hours deciding?
#3: Endlessly adding new elements to the page looking for that surprising spike in conversions. This is like having more and more children until one turns out how you expected…but is that really the best way to get what you want?
At Disruptive, we remove moles instead of glittering them, prepare for interviews instead of picking ties and all our children turn out perfect the first time…
Testing the Right Way
Okay, all jokes aside, Disruptive is good at website testing because we use a 3-phase website testing strategy that allows us to avoid the 3 problems I mentioned.
The infographic above shows these 3 testing steps:
- Phase One: Existence – Testing whether or not certain elements should be on a website by removing them.
- Phase Two: Exploit – Iterating on elements and working to improve them.
- Phase Three: Explore – Introducing completely new elements/designs to the site to see how the audience responds to them.
The brain father of these phases, Chris Dayley, describes it this way:
“Each of these tests helps us to learn specific things about the audience and can be used individually if needed. However, these tests are most powerful, and of the most value to your clients, when they are used together as part of a progressive strategy that gets better and better over time.”
A Good Website Testing Strategy in Action
One of our clients runs a massive recipe blog. They get millions of visitors a month, but before they started working with us, only about 15% of their traffic visited their Menu Plan Site (their main money-making page).
To make matters even worse, only 2% of their traffic was actually converting!
This is where we came in. Tons of traffic, great product, but no purchases. It was time for some strategic conversion rate optimization.
Testing Phase #1: Existence Testing
Now, if you haven’t put together a website testing strategy before, your first instinct might be to redesign your site.
Remember, mistake #1 was assuming a little freshening up will solve all the problems. While this may work for humans (a good shower never hurt anyone), there are a few steps you really should take first. Let’s take a step back and look at phase one.
The first testing phase in Disruptive’s website testing strategy revolves around removing different elements of the page. Often, this test alone can increase your conversion rates.
For example, if you remove an element and the conversion rates increased, you’ve identified something that was distracting people. If you remove an element and your conversion rate takes a dive, you’ve found something very important to the audience and conversion process.
You will want to do this for each page on the website, prioritizing by traffic and potential impact. The most important aspect of this test is learning what helps and what hurts the overall conversion process.
For this client, we wanted to start by increasing traffic to the menu plan page, so we tested removing different elements on the homepage (section about the Meal Plan, Email Signup, Links to Cookbooks, and a lovely About Us section).
Wait What? Removing the section linking to the menu plan page—the revenue generator (leaving only the link in the navigation bar), made the most money?
YES! THIS IS WHY WE TEST.
An additional metric we measured was email submissions. Results showed removing the meal plan section also had 0% impact on the likelihood that visitors would sign up.
Now the question was, what do we do with this information?
Testing Phase #2: Exploit
Phase 2 is all about maximizing the conversion rates of elements already on the page. If a section of your page or site is hurting your conversion rate, get rid of it! If you’ve identified sections that help your conversion rate, look for ways to improve those sections further.
In this example, the conversion rate did not decline when any of the sections were removed, telling us that no elements below the hero image had any positive impact on conversion rates in their current state…yikes.
To fix things, we started by testing email submissions. With the menu plan removed, it was email’s turn to shine on the page!
We tested different locations and content. We learned a free eCookbook offer was very motivational to visitors, with this information, we were able to create a winning variation that had increased email submissions by 255% and boosted revenue by 67%!
Testing Phase #3: Explore
Once you’ve removed distracting elements and optimized your important elements, it’s time for Phase 3. These are the tests that everyone gets most excited about.
With Phase 1 and Phase 2 behind you, there are logical next steps about what to add to the website. There are three main tests that we use in this phase:
- Redesign Tests – You have found the correct placement & test, now change ONLY the design. Change the color scheme, design principles, fonts, button styling, layout, etc.
- New Feature – Look at new elements that should be added to the page
- Competitor Copycat Tests – Test changes competitors are using that agree with your findings from Phases 1 and 2
With this knowledge, there is a very clear direction about what should and shouldn’t be added to the homepage.
Based off the insights we obtained during our previous tests, we decided to add an element focusing on the incredible recipes to this client’s site. As visitors try more recipes, they are willing to come back and purchase the meal plan. Some of these recipes will be directly from the eCookbook.
Online Business People have a tendency to want to over-design their website in an effort to make it stand out or look cool. They may add flash animation, sound in the background, and load the site up with large graphics. This is a huge mistake, especially for business-oriented websites. It is much more important to make sure your design is organized in a way that visitors can easily find what they are looking for at a glance. Music blaring out is actually a pet peeve of many internet shoppers, especially if they are surfing at work as many do. You also want to make sure that the text is easy to read. Dark text on a simple light background is the safest way to go.
Apple.com is the perfect example of a well-designed website. Apple.com has some of the best web designers in the world who develop their website, check them out and also other big company sites for ideas if need be.
Respond To Your Visitors Promptly
When a visitor, a potential customer, emails you or fills out your contact form, it is imperative that you get back to them as soon as possible. People always take mental note of how long it takes an online business to get back to them. Even if you are on vacation, you should either have an employee answering the emails in your absence or take your laptop along and answer the emails while your out-of-town.
There is way too much competition out there now for you to let potential clients slip through the cracks because you weren’t diligent enough to follow through.
Engage Your Visitors
If you can turn your visitors into active participants on your website, you will increase loyalty and sales. The simplest way to do this is to add a blog and open it up for comments from your visitors. Advertise your posts in your newsletter and ask for comments. For larger sites, you may want to add a discussion board where your visitors can create their own topics.
Set yourself upon a number of Social Media platforms such as Twitter, Facebook, Pinterest or LinkedIn and conversate/share/inform your customers with high quality answers and content. Also make sure that you have a follow, Fan Page ‘Like” widget or a Pinterest badge on your website so that people can follow you through their favorite social media platform and stay in tune with your progress and updates.
Give Your Visitors a Reason To Come Back
Repeat visitors to your online business will increase sales for sure. You can give your visitors a reason to come back in many ways. For example, you can let them know that once a month you post a one-day-only sale. Another example might be to write an article and let the readers know there will be a follow-up next month. Make the topic of the follow-up something that people really want to know.
Just adding quality content on a regular basis is a good way to get repeat visitors.
Do Not Over-Sell To Your Visitors
No one likes a pushy salesperson in a brick and mortar business. Online business are no different in this aspect. People hate to feel like they are being overly pressured to buy something. You can point out the advantages of your product or service but try not to over-sell. Watch out for superlative spammy language too. It will usually backfire on you!
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Do Not Over Optimize Your Website
You have probably heard of the term, “search engine optimization” or SEO. This is where people design their webpages with the intent of ranking higher in the search engines, particularly Google. Many online businesses push this way too far. Their sites end up being demoted or even banned from the search results because the search engines view their efforts as spam. Over optimizing, pages also make them less likable and readable by real human beings.
Do Not List Your Website In Bad Neighbourhoods
For a long time, it has been well-known that Google and other search engines look at how many links there are to a website as one important factor in determining how to rank that website in the search engine results. This has prompted online business owners to want to get as many links as they can. Sometimes they even pay for links in directories and blogs. However, in most cases, these paid links are sites that are known as bad neighborhoods by the search engines. In other words, they are spammy sites and having your website listed in them can actually hurt you, not help you!
Maintain a High-Quality Mailing List
Ask your visitors to sign up for your newsletter when they come to your online business site. Give them an incentive to do so such as a free report or free e-course on a topic related to your business. Having said this, respect your visitors and their time. Be sure not to send out your newsletter too often, perhaps once a month and occasionally send a special announcement. Also, make sure to put quality content in your newsletter and give your subscribers an easy way to opt-out.
Remember At The End Of The Day Your Customers Are STILL Real People
A lot of people forget this, they are not treating their customers as real human beings and are not putting themselves in the customer’s shoes. Customer service will always be around, that’s why we need to stay good at looking after our clients. If you can’t help them with their request, get back to them and let them know that you have exhausted every avenue to find a way and maybe even refer them onto someone who can help them. Even though you may not be able to help them at that very point in time, they WILL remember you went the extra mile for them and will tell their friends via word of mouth or by social media (which would be great promotion for you), either way, you can rest your head at night knowing that you are doing everything you can to hold a good name for your business and that everyone that deals with you is satisfied.
Sales Enablement When the role first showed up in the B2B enterprise, Sales Enablement became a sidekick to the in-person, acquisition-focused selling conversation. But selling today looks completely different than it did back then. And given the role’s unique position, Sales Enablement is primed to step up, take the lead, and drive a new approach to sales and marketing messaging, skills, and content for years to come.
These four emerging and imperative trends will drive Sales Enablement in 2020 (and beyond).
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Four Sales Enablement Trends for 2020
1. Customer Success Emerges as a Growth Engine
Analysts estimate that 70-80 percent of the average company’s annual revenue now comes from existing customers. And our research shows that if you use the same selling strategy, message, and skills to sell to an existing customer that you use when you acquire a new logo, you decrease the likelihood of retaining or expanding with that customer.
To adapt, Sales organizations need to become situationally fluent, recognizing the difference between acquisition and expansion, and Customer Success needs to get better at selling value proposition to existing customers.
2. Remote Selling Replaces Face to Face
75 percent of all sales calls are now conducted over the phone or the web, yet most Sales Enablement strategies are built for face-to-face selling scenarios. As a result, sellers are radically under-enabled for the most common selling scenario.
Remote selling is a different animal—one that requires a completely different approach to Sales Enablement. In 2020, you need to enable the remote selling conversation first. And only after you’ve done that should you enable the in-person conversation.
3. Training Adapts to the Speed of Business
Sales Enablement has generally been effective when looking at the company’s revenue budget for the coming year, building a twelve-month program against that budget, and executing that plan. Unfortunately, twelve-month plans are rarely relevant past month three.
Businesses are so dynamic and new challenges come up so quickly that traditional training models just can’t keep up. When unplanned business needs arise, you need to launch dynamic training that equips your team with the skills they need to respond immediately. To deliver training at the speed of business, organizations need to identify needs and roll out the appropriate solutions in weeks, not months.
4. Sales and Marketing Converge
The B2B buying process isn’t as linear or predictable as Sales leaders assume. In fact, it’s more convoluted than ever, handoffs are less defined, and buyers are struggling to make sense of their options. The companies that win will be the ones in which Sales and Marketing work together to help people make buying decisions. Sales Enablement is the natural bridge between these two sides.
One way to make your customer’s buying decision easier is to provide tools that help them take the next step in their buying journey. These tools should be simple, relevant, and credible. They should be built to enable consensus since most buying groups are now made up of six to 10 people. And the best way to build those tools is to understand how customers make decisions.
Sales Enablement Can Take the Lead
As a Sales Enablement leader, you can choose to seize these trends and lead the charge toward the new reality of selling. Or, you can hold back, waiting to be told to address these issues to catch up with your competition.
Fintech We live in an era where the Internet and smartphone have become core elements of our lifestyle. The rise of technologies like Mobile, Blockchain, AR, and VR has brought a whole new level of disruption to almost every industry and the finance industry is no exception.
Simply put, the digital revolution brought by the latest technologies has changed the way consumers access financial services today. The intersection of finance and technology has accelerated the pace of change at such an incredible rate that it has successfully reshaped the finance industry’s status quo with Fintech.
What Is FinTech?
Fintech is basically the new processes, applications, products, and business models in the financial services industry that aims to improve activities in the finance sector through technology and innovations. In fact, Fintech startups have gained significant momentum in the past recent years, causing notable disruption to the traditional methods. For instance, fundings received by FinTech startups in 2018 reached a whopping $111.8 billion, which is up by 120% compared to $50.8 billion received in 2017.
These FinTech startups have basically changed the way customers access financial services today. For example, nowadays people don’t prefer traditional financial services. Instead, they seek and use services that offer them a quick and prompt response. That being said, let’s delve deeper and understand how FinTech is reshaping the future of the financial services industry.
1 – Smart Solutions
In today’s digital era, business is all about providing smart solutions to consumers. And this ever-growing need for smart solutions has forced the finance industry to come up with solutions that are robust, flexible, and quick. Therefore, FinTech startups have developed highly effective solutions to replace traditional methods that had been neglected by the banks.
For example, the emergence of online platforms allows consumers as well as businesses to lend and borrow from each other. This lending and borrowing innovation has manifested alternative credit models using powerful data analytics to increase lending processes and lower the operational costs. With this surge of technology-driven payment processes, FinTech is successfully facilitating easy payments and the transfer of money using electronic devices.
2 – Redefining Customer Services
The finance and banking industry is all about driving customer satisfaction as higher as possible. To achieve this, FinTech startups offer 24/7 access to financial services via the Internet and mobility. FinTech basically merges digital trends with customers’ expectations and empowers them digitally. Social Media, for example, is expected to become the primary source to connect, engage, and inform customers.
In fact, research shows that social media will be the main channel where consumers will research and compare different financial institutions’ offerings. This research has also motivated banks to shift onto non-physical channels by incorporating the latest technologies and developing new methods to reach, engage, and retain customers.
While some segments in banking still demand human interactions for certain parts of the process, but the majority of consumers expect a digital solution from their banks. Therefore, banks today also prioritize 24/7 customer services, which is often provided via social media and mobile applications.
3 – Insurance And Asset Management
FinTech has, without any doubt, caused a high level of disruption to consumer banking and lending and borrowing practices. And now, it is bringing another wave of disruption to the insurance and asset management sector. Right now, the pace of change in the global insurance industry is being accelerated far more quickly than anyone imagined. The investment industry, on the other hand, is also experiencing a powerful pull into the vortex of innovative technological developments.
The innovations in equity crowdfunding and lending are providing quick access to asset classes that were previously unavailable to average individual investors. Additionally, the emergence of data analytics in the Investment sector has also empowered firms to deliver custom products and automated investing.
4 – EWallet Solutions
The growing penetration of smartphone technology in our everyday lives has encouraged financial institutions to enter the mobile banking services through FinTech. Also, since the number of unbanked and underbanked in developing countries is still high, mobile banking and eWallet solutions like PhonePe and M-Pesa are providing solutions to both these problems. In fact, not these eWallet solutions are cheaper than traditional banks, but they’re also bringing more people under the basic financial services umbrella.
From an average consumer viewpoint, both mobile banking and eWallet solutions offer highly useful products with 24/7 customer service availability. And the best part is, both these solutions also eliminate the need for ‘middle man’, speeding up the transaction process as a result. From FinTech startup viewpoint, on the hand, these solutions improve their customer satisfaction, engagement, and retention ratio, making this a win-win scenario.
FinTech Is Leading Charge!
Smartphones, mobility solutions, and the Internet together are giving a new thrust to the FinTech adoption in the financial industry today. In fact, as FinTech innovations continue to rise, banks and financial institutions will have to necessarily invest in emerging technologies to survive.
But, no matter how FinTech startups keep changing and setting new standards in the financial services industry, there is one aspect that will remain the same for succeeding in the market – It is that companies that meet customers’ ever-changing needs will be the ones that will succeed. Overall, the paradigm has already been shifted. FinTech has proved to be a disrupting force in the finance sector and it will continue to do so in the coming years as well.